In January, IT Services will be updating the Radius SSL certificate that serves the eduroam SSID. While the implementation process is straightforward and does not include downtime, users may get an error message when connecting to eduroam for the first time after the update. In the past, we've noted that many users can be confused or concerned about the error message, and seek clarification from their local IT support
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On February 1, 2020, DGIT's Network Services team will be migrating the existing network in the BSRB-OHRC buildings to DGIT's services. This migration will result in improved wireless performance throughout the building.
UCLA IT Services - Network Services will be performing wireless network maintenance on Sunday, December 15, from 6 a.m. to 4 p.m. Wireless access will be disrupted intermittently during this process. We apologize for any inconvenience this might cause. If you have any questions or experience any difficulties with the service outside of the maintenance window, please contact IT Services at (310) 267-HELP (4357) or email help@it.ucla.edu.
From Saturday, December 21, 2019 through Wednesday, January 1, 2020, all services and systems will be operating and emergency production support will be available as normal unless noted below.
Users may experience slowness or latency when accessing the Box Web Application.
Update: 1:21 p.m. — No additional impact has been observed and this incident is now considered resolved. Please contact the IT Support Center at (310) 267-HELP (4357) or help@it.ucla.edu if you experience any additional issues.
Duo is now functioning normally.
On Thursday, Nov. 7, between 5:30 and 6 a.m., UCLA IT Services – Network Services will be performing maintenance to change the IT Support Center VPN RADIUS authentication to a pair of new RADIUS servers. Intermittent connectivity to the IT Support Center VPN can be expected during the maintenance window.
We're getting reports that Box is down. Users may not be able to view or download their files.
Update: 10:17 a.m. — Box service has been restored and all features are functioning normally. Box will continuing to monitor site metrics to ensure no further impact is observed.
IT Services is pleased to announce the IT Support Center, which focuses the efforts of support teams within ITS to present a common, easy-to-use interface for the UCLA community to get help from ITS. Our new "front door" is the portal site, available at https://ucla.service-now.com/support.
UCLA offers a campus-wide license to MATLAB, Simulink, and toolkits with access to free online training. UCLA Faculty and Staff with existing licenses will need to transfer their account to the campus-wide license. All current staff and faculty MATLAB users must go to UCLA’s MATLAB Portal to activate new license.
On Thursday, November 7, 2019, from 2 a.m. to 6 a.m., Network Services will be performing scheduled maintenance on the BruinCard system. All transaction servers will be offline during this time.
In order to take advantage of all the exciting new features and to allow us to provide future enhancements, the Data Warehouse team has upgraded Cognos to the newest version!
UCLA IT Services -- Network Services will be performing a failover test on Campus L2TP VPN routers on Sunday, 10/27/2019 between 6 a.m. and 12 p.m. During the test, only Campus L2TP VPN users will experience intermittent connectivity. There is no impact to the rest of the Campus VPN users, such as Cisco AnyConnect users.
On Saturday, October 5, 2019, from 7 a.m. to 1 p.m., Network Services will be performing scheduled maintenance on several IT Security systems.
On Saturday, 10/5/19 and Sunday, 10/6/19, IT Services will be applying new security patches on the VoIP Virtual Machines between 12:00 am (10/5) and 11:59 pm (10/6).
UCLA has engaged with Mathworks to pilot a campuswide MATLAB license, an industry standard software application used for data analysis, modeling, and algorithm development.