Recent News Articles

Campus VPN Enhancements on Sunday, September 19, 6:00 a.m. - 1:00 p.m.

Description:

UCLA IT Services — Network Services will be performing maintenance to the Campus VPN on Sunday, September 19, from 0600-1300. An additional campus VPN (stssl.vpn.ucla.edu) will be implemented that will provide a split tunnel, encrypting only UCLA-bound traffic. The current campus VPN (ssl.vpn.ucla.edu) will remain in use; however, intermittent connectivity to the campus VPN service can be expected during the maintenance window.

Microsoft Consolidated Campus Agreement (MCCA) Purchases due Mon Sept 20, 2021

UC's MCCA agreement includes the ability to make additional mid-term purchases with a minimum order volume. Orders for the  MCCA quarterly purchase are due by Monday, September 20, 2021. If your department needs to acquire new/or additional licenses under the MCCA at this time, please complete an ONLINE ORDER no later than Monday, September 20, 2021 by visiting the Software Central Store and signing in with your UCLA ID to place the order. Fulfillment by SHI will take place on October 1, 2021.

Important Changes to Office 365 Email Accounts on 8/20/21

Important Changes to Email Accounts — Adding Authentication

On 8/20/2021, selected Office365 email accounts will be changed to use UCLA’s single sign-on (SSO) method of access.  Please note that this will require you to update configurations on your devices to make this change.    

New Box User Interface Coming July 1, 2021

Box is rolling out a new web user interface (UI) design to all Box users, effective on July 1st, 2021. The new web UI introduces an improved user experience that gives you the power to effortlessly organize, access, and work with your most important content. With the new web experience, a new organization feature called “Collections” will be made available to enable you to create and name private collections of content in your Box account, where you can intuitively organize files and folders that you own or share, and quickly find the content you need.

Campus Voicemail System Scheduled Maintenance, June 19-20

IT Services will be replacing end-of-life voicemail services and updating a software release. The campus voicemail system will be out of service on Saturday, June 19, 2021, from 6:00 a.m. through Sunday, June 20, 2021, 6:00 p.m. During this time, callers will not be able to leave messages, and end users will not be able to access their voicemail messages. We know this will cause inconvenience and we appreciate your patience during this necessary upgrade.

Connect at Home

As many of our staff and faculty members transition to online teaching and remote work, setting up an efficient teleworking space can be challenging. Below are a few resources to help optimize your work-at-home environment.

Getting Connected

Desktop Support: Your desktop support team is the first point of contact for help with your devices and connectivity. If you’re not sure who to contact, email [email protected] or call (310) 267-HELP (4357).

  • June 02, 2021

Campus Backbone Network Maintenance on Sunday, May 30, 6:00 a.m. - 12:00 p.m.

UCLA IT Services — Network Services will be performing maintenance to Campus Backbone on Sunday, May 302021, from 6:00 a.m. - 12:00 p.m. Line cards 5 and 6 on core router at Anderson will be reset and the network traffic will be routed back to the core router at Anderson. No network interruption is expected during the maintenance as the network traffic is routed to redundant paths.

  • May 25, 2021

Cognos Reporting Replacing Query Studio

With the upcoming deprecation of Internet Explorer in August, 2021, Cognos Query Studio is reaching its end-of-life. Fortunately, there's another feature in Cognos that you can use for ad-hoc report building called simply Cognos Reporting.

HCE Firewall Upgrade on May 7, 6:00 p.m.- May 8, 6:00 a.m.

All HCE customers will be impacted as an outage will occur as we switch over.

The HCE Firewalls wll be upgraded on Friday, May 7, starting at 6:00 p.m. though Saturday, May 8, at 6:00 a.m. All HCE customers will be impacted as an outage will occur as we switch over from the old 3020 Palo Alto Firewalls to the new 3220 firewalls.

Contact Information

If you have any questions or experience any difficulties after the scheduled upgrade, please contact IT Services at (310) 267-HELP (4357), or email [email protected].

Cisco UCS Maintenance, May 15, 2021 from 1 a.m. to 5:59 a.m.

There should be no impact to the availability of all services.

The IT Services Infrastructure Support Team will be implementing an UCS firmware upgrade on May 15, 2021, from 1:00 a.m. to 5:59 a.m. There should be no impact to the availability of all services.

A Zoom call will be open during the maintenance window on March 22 starting at 12:00 a.m. to provide IT Services, customers and our stakeholders a forum where they can request status or ask questions during the upgrade.

Campus DNS/DHCP Maintenance on Sunday, April 11, 12 a.m. - 8:59 a.m.

No DNS/DHCP service interruptions are expected.

UCLA IT Services — Network Services will be performing maintenance to Campus DNS / DHCP Infoblox Grid servers on Sunday, April 11, 12:00 a.m. - 8:59 a.m.. Three of the campus Infoblox servers will be replaced with new hardware. No DNS/DHCP service interruptions are expected as the redundant servers will be replaced one at a time.

UC Cyber Security Incident

Learn more about the cyber-attack on a UCOP system, and what to do if you've been affected.

Dear Bruin Community:

I wanted to make you aware of a cyber security incident that may have impacted members of our community and provide you with information and resources to help anyone who might have been affected. Please know that UCLA is committed to the security of your personal information and is working to address this.

New UCPath Reports Organization Structure

In order to make our UCPath reports easier to find, we have reorganized the folder structure in Cognos.

In order to make our UCPath reports easier to find, we have reorganized the folder structure in Cognos to more closely align with each report's intended purpose.

The "UCPath CDW" folder in Team Content will now have the following sub-folders available (the highlighted folders are new):

The new "Funding - Payroll Ledger – Financial" folder has been further broken down into the following sub-folders which include the reports listed below each:

Cisco UCS Maintenance, March 22, 2021 from 12 a.m. to 5:59 a.m.

There should be no impact to the availability of all services.Update: March 22, 2021

The IT Services Infrastructure Support Team has encountered technical difficulties. A root cause analysis will be conducted to determine the next steps.  

We will notify you once the root cause has been determined and will provide you with a plan for a future implementation date.  

We apologize for any inconvenience.

Firewall maintenance for CDE/HCE environments from Feb. 9 to March 6, 2021

A scheduled outage on Friday, March 5 after 7:00 p.m. is to be expected.

IT Services will be adding an additional layer of firewalls for the SD-WAN in the CDE/HCE environment on Tuesday, February 9, from 9 p.m. to Saturday, March 6, at 6 a.m. During the majority of the implementation, end users will not experience any disruption; however, CDE/HCE customers will be impacted during the outage period starting on Friday, March 5, 2021, after 7:00 p.m.

Campus VPN Maintenance on Tuesday, March 9, 2021, from 9:00 p.m. -11:30 p.m.

No VPN service interruption is expected during the maintenance.

UCLA IT Services — Network Services will be performing maintenance to Campus VPN (ssl.vpn.ucla.edu) on Tuesday, March 9, 2021, from 9:00 p.m. - 11:30 p.m. Two new VPN appliances will be added to the Campus VPN cluster. No VPN service interruption is expected during the maintenance as the existing VPN appliances on the cluster will be intact.