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Training Resources

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Training Materials

While you're at home, stay connected to the rest of the UCLA community with our software bundle and other tools for working remotely.


Zoom is UCLA’s choice for video and web conferencing. Through a system-wide license agreement, the University of California has negotiated a significant discount off the regular price of a Zoom Pro license.

Get Started with Zoom Phone
End User FAQs
- Zoom Phone Training

Physical Phone:
Poly Edge E Series Phone Quick Tips
- Manage Voicemail
- Poly Edge E Series Bluetooth Guide
Poly Edge E Series Interactive User Guide

For more information, please visit:
Zoom Help Center
Security Zoom Settings
Video Tutorials: General Use

DocuSign is a secure, legally-binding electronic signature application, allowing users to sign and complete forms digitally from anywhere at any time. Electronic signatures provide an alternative to paper-based forms and wet-ink signatures.


DocuSign Training for Senders (1 hour): This course is intended for UCLA employees who are responsible for sending and managing documents using DocuSign.

All employees who will have the role of DocuSign Sender are required to take this course. This is an introductory level course and requires no prior knowledge of DocuSign or UCLA specific policies and security issues related to DocuSign.

Note: You will need an active DocuSign account in order to access the DocuSign University courses included within this course. Please contact your local IT Department for an account.

DocuSign (Electronic Signatures)
DocuSign Sender Instructions (PDF)

Box is a University approved, secure and free method to store and share documents online.

Users can create files and folders, share them using a direct link, and invite both UCLA and external team members to collaborate. Box is easily accessible from anywhere, on smartphone, tablet, or your computer. Documents stored on Box are encrypted and user have unlimited storage.  

Activate Account
Create an Affiliate Box Account
Demo Video

For more information, please visit:
Box Community
LastPass is a secure password manager that remembers your passwords so you don’t have to.

UCLA is offering LastPass Premium, an upgraded license with more features than LastPass Free, at no cost to all students, faculty, and staff.

LastPass Premium QuickStart Guide
LastPass at UCLA
Slack is a messaging and collaboration platform available to all UCLA students, faculty and staff. With Slack, people can work together more effectively, connect various software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

Slack Knowledgebase (FAQs)
Slack Resources LIbrary(Slack)
UCLA Slack Migration Planning PDF
- Workspace Overview: Workspace Admin Quick Reference Guide (PDF)
- Workspace Administration Details: UCLA Slack Workspace Admin Guide (PDF)
Using Slack at UCLA - Student Quickstart Guide (PDF)
UCLA's Good Slacker Guide (Slack best practices & etiquette)
UCLA Slack Code of Conduct
Workspace Admin Quick Reference (PDF)


View the followingUCLA Slack Enterprise GridYouTube playlist for videos on the following Slack topics:

- What is Slack?
- Get Up and Running with Slack
- Find and Start Conversations in Slack
- Collaborate Effectively in Slack Channels
- Advanced: Collaborate Effectively in Slack Channels
- Slack Notifications and Status
With Cisco Jabber, mobility doesn’t limit productivity. Make and take phone calls from your VoIP office phone number on your laptop or mobile device.

Request Jabber Account Access
Jabber Guide (PC)
Jabber Guide (Mac)
Cisco Resources
The training department has created a multitude of resources that aim to increase knowledge on:

- Voicemail Quick Reference Guide
Ronald Reagan Medical Center Voicemail Guide
Voicemail User Guide
Voicemail FAQs

Voice Over IP (VoIP) Phones, General Campus:

Cisco IP Phone 8800 Series
VoIP Quick Reference Card
VoIP Online Tutorial (8800 Series Phones)
Videos (8800 Series)

VoIP 8832 Conference Single Line
- VoIP 8832 Quick Start Guide
VoIP 8832 User Guide

VoIP Quick Reference (7800/7900 Series Phones)
VoIP Quick Reference Card 
VoIP Online Tutorial (7800 Series Phones)
VoIP User Guide (7900 Series)
VoIP Wireless Handset User Guide

Electronic Business Sets (EBS)
EBS Quick Reference Card
EBS User Guide

Norstar Telephones
Norstar Quick Reference Card
Norstar User Guide

Automate Attendant (AA) Call Processing System
AA Greeting Quick Reference Card
AA Report Quick Reference Card

Automatic Call Distribution (ACD) Call Processing System
ACD Quick Reference Card
ACD Agent User Guide
ACD Supervisor User Guide
ACD Management Information System User Guide

Uniform Call Distribution (UCD) Call Processing System
UCD Quick Reference Card
UCD Member User Guide
UCD Supervisor User Guide