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Training Resources

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Training Materials

While you're at home, stay connected to the rest of the UCLA community with our software bundle and other tools for working remotely.

 

Canva is an intuitive graphic design tool for creating social media graphics, flyers, presentations, and more. Canva supports students in producing engaging content, collaborating with peers, and streamlining group projects. With millions of templates and design assets, Canva simplifies content creation and teamwork.

Students can access their Canva account using the Single Sign-on Link.

Primary Features and Benefits of Canva

  • Vast Template Library: Thousands of professionally designed templates for various uses.
  • Customizable Content: Customizable design elements, including images, icons, shapes, and charts.
  • Photo Editing Capabilities: Basic photo editing tools like cropping, filters, and adjustments.
  • Seamless Collaboration: Collaboration tools and 1TB of storage for efficient group and department projects.
  • Dynamic and Engaging Content: Platform for creating graphical whiteboards, presentations, and websites.

Resources
Canva for Students Training Demos (4)

PCR-360 is a service delivery and billing system and the CustomerCenter portal serves as the Customer facing interface (front-end) of the PCR-360 application. This system offers users many advantages, such as:

  • Quick access to services/equipment list and ability to make changes to current service
  • View bills and reports
  • Capability to create Service Requests and submit a 360 Incident (Trouble Ticket)
  • Integrated approval steps, allowing departments to approve service requests before they begin

PCR-360 CustomerCenter

Guides
PCR-360 User Guide

FAQ
PCR-360 FAQ Document


 

 

Zoom is UCLA’s choice for video and web conferencing. Through a system-wide license agreement, the University of California has negotiated a significant discount off the regular price of a Zoom Pro license.

Softphone
Get Started with Zoom Phone
End User FAQs
- Zoom Phone Training

Physical Phone:
Poly Edge E Series Phone Quick Tips
- Manage Voicemail
- Poly Edge E Series Bluetooth Guide
Poly Edge E Series Interactive User Guide

For more information, please visit:
Zoom Help Center
Security Zoom Settings
Video Tutorials: General Use

DocuSign is a secure, legally-binding electronic signature application, allowing users to sign and complete forms digitally from anywhere at any time. Electronic signatures provide an alternative to paper-based forms and wet-ink signatures.

Training
 

DocuSign Training for Senders (1 hour): This course is intended for UCLA employees who are responsible for sending and managing documents using DocuSign.

All employees who will have the role of DocuSign Sender are required to take this course. This is an introductory level course and requires no prior knowledge of DocuSign or UCLA specific policies and security issues related to DocuSign.

Note: You will need an active DocuSign account in order to access the DocuSign University courses included within this course. Please contact your local IT Department for an account.

Resources
DocuSign (Electronic Signatures)
DocuSign Sender Instructions (PDF)

Box is a University approved, secure and free method to store and share documents online.

Users can create files and folders, share them using a direct link, and invite both UCLA and external team members to collaborate. Box is easily accessible from anywhere, on smartphone, tablet, or your computer. Documents stored on Box are encrypted and user have unlimited storage.  

Resources
Activate Account
Create an Affiliate Box Account
Demo Video

For more information, please visit:
UCLA Box FAQ
Box Community
LastPass is a secure password manager that remembers your passwords so you don’t have to.

UCLA is offering LastPass Premium, an upgraded license with more features than LastPass Free, at no cost to all students, faculty, and staff.

Resources
LastPass Premium QuickStart Guide
LastPass at UCLA
Slack is a messaging and collaboration platform available to all UCLA students, faculty and staff. With Slack, people can work together more effectively, connect various software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

Slack Knowledgebase (FAQs)
Slack Resources LIbrary(Slack)
UCLA Slack Migration Planning PDF
- Workspace Overview: Workspace Admin Quick Reference Guide (PDF)
- Workspace Administration Details: UCLA Slack Workspace Admin Guide (PDF)
Using Slack at UCLA - Student Quickstart Guide (PDF)
UCLA's Good Slacker Guide (Slack best practices & etiquette)
UCLA Slack Code of Conduct
Workspace Admin Quick Reference (PDF)

Videos:

View the followingUCLA Slack Enterprise GridYouTube playlist for videos on the following Slack topics:

- What is Slack?
- Get Up and Running with Slack
- Find and Start Conversations in Slack
- Collaborate Effectively in Slack Channels
- Advanced: Collaborate Effectively in Slack Channels
- Slack Notifications and Status
With Cisco Jabber, mobility doesn’t limit productivity. Make and take phone calls from your VoIP office phone number on your laptop or mobile device.

Resources
Request Jabber Account Access
Jabber Guide (PC)
Jabber Guide (Mac)
Cisco Resources
The training department has created a multitude of resources that aim to increase knowledge on:

Voicemail
- Voicemail Quick Reference Guide
Ronald Reagan Medical Center Voicemail Guide
Voicemail User Guide
Voicemail FAQs

Voice Over IP (VoIP) Phones, General Campus:

Cisco IP Phone 8800 Series
VoIP Quick Reference Card
VoIP Online Tutorial (8800 Series Phones)
Videos (8800 Series)

VoIP 8832 Conference Single Line
- VoIP 8832 Quick Start Guide
VoIP 8832 User Guide

VoIP Quick Reference (7800/7900 Series Phones)
VoIP Quick Reference Card 
VoIP Online Tutorial (7800 Series Phones)
VoIP User Guide (7900 Series)
VoIP Wireless Handset User Guide

Electronic Business Sets (EBS)
EBS Quick Reference Card
EBS User Guide

Norstar Telephones
Norstar Quick Reference Card
Norstar User Guide

Automate Attendant (AA) Call Processing System
AA Greeting Quick Reference Card
AA Report Quick Reference Card

Automatic Call Distribution (ACD) Call Processing System
ACD Quick Reference Card
ACD Agent User Guide
ACD Supervisor User Guide
ACD Management Information System User Guide

Uniform Call Distribution (UCD) Call Processing System
UCD Quick Reference Card
UCD Member User Guide
UCD Supervisor User Guide