Training Resources

meeting in conference room


We offer both instructor-led and web-based training, along with quick reference and user guides for products and services.  View and download any of the resources below to get started with applications, products, and tools provided by IT Services, unless otherwise indicated.


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team meetingOur trainers are fully trained and equipped to support you and your team as you embark on the endeavor of learning how to utilize any of the following resources: Box, Cisco Jabber, DocuSign, Phone Features & Voicemail, and Zoom.

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Training Materials

While you're at home, stay connected to the rest of the UCLA community with our software bundle and other tools for working remotely. To learn more, refer to the following tools: Zoom, DocuSign, Box, LastPass and Slack.

For supporting voice services refer to: Cisco Jabber, Phone and Voicemail Guides.

Zoom is UCLA’s choice for video and web conferencing. Through a system-wide license agreement, the University of California has negotiated a significant discount off the regular price of a Zoom Pro license.



DocuSign is a secure, legally-binding electronic signature application, allowing users to sign and complete forms digitally from anywhere at any time. Electronic signatures provide an alternative to paper-based forms and wet-ink signatures.


DocuSign Training for Senders (1 hour): This course is intended for UCLA employees who are responsible for sending and managing documents using DocuSign.

All employees who will have the role of DocuSign Sender are required to take this course. This is an introductory level course and requires no prior knowledge of DocuSign or UCLA specific policies and security issues related to DocuSign.

Note: You will need an active DocuSign account in order to access the DocuSign University courses included within this course. Please contact your local IT Department for an account.


Box is a University approved, secure and free method to store and share documents online. 

Users can create files and folders, share them using a direct link, and invite both UCLA and external team members to collaborate. Box is easily accessible from anywhere, on smartphone, tablet, or your computer. Documents stored on Box are encrypted and user have unlimited storage. 


For more information, please visit:

LastPass is a secure password manager that remembers your passwords so you don’t have to.

UCLA is offering LastPass Premium, an upgraded license with more features than LastPass Free, at no cost to all students, faculty, and staff.


Slack is a messaging and collaboration platform available to all UCLA students, faculty and staff. With Slack, people can work together more effectively, connect various software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.


View the following UCLA Slack Enterprise Grid YouTube playlist for videos on the following Slack topics:

  • What is Slack?
  • Get Up and Running with Slack
  • Find and Start Conversations in Slack
  • Collaborate Effectively in Slack Channels
  • Advanced: Collaborate Effectively in Slack Channels
  • Slack Notifications and Status

With Cisco Jabber, mobility doesn’t limit productivity. Make and take phone calls from your VoIP office phone number on your laptop or mobile device.