Outages

Scheduled Web Center Outage on February 6, 2021

The Web Center will be unavailable on Saturday, February 6, 2021 from 8:00 am. to 3:00 p.m due to an Oracle upgrade.

The Web Center will be unavailable on Saturday, February 6, 2021 from 8:00 am. to 3:00 p.m due to an Oracle upgrade. Users will not be able to log in during this time period.

If you have any questions about the scheduled maintenance or if you need to place an order during this time frame, please contact the IT Support Center at (310) 267-HELP (4357) or email [email protected].

Resolved: IT Support Center Phone Number Outage

The IT Support Center is currently experiencing issues receiving calls to the primary number, (310) 267-HELP.

3:54 p.m. -- The issue should now be resolved. If you continue to experience issues calling the main number, please contact the IT Support Center at (310) 825-8000 or [email protected]

DACSS Web Application Outage on December 11, 2020

IT Services has detected degraded service with the DACSS Web Application.

1:34 p.m. -- The DACSS Web Application is now available. The issue was resolved on December 11 at 1:34 p.m. The root cause of the interruption of services is still being investigated. If you have any questions or require additional information, please contact the IT Services Support Center at (310) 267-HELP (4357).

VPN Outage - Dec 6, 2020

The campus VPN is experiencing an outage; we're working to resolve the issue.

Update, 1:54 p.m. — We've implemented a temporary workaround to the issue with EDWS authentication, and have brought the VPN service back online. We're continuing to investigate the root cause, and determining a more permanent solution. If you continue to experience issues with the service, please contact the IT Support Center at (310) 267-4357 or [email protected].

Single Sign-On (Shibboleth) Outage Impacting UCLA Logon

Our single sign-on service is down, impacting your UCLA Logon. We're working to resolve the issue.

Update, 1:54 p.m. — SSO/Shibboleth has been restored. If you continue to experience issues with the service, please contact the IT Support Center at (310) 267-4357 or [email protected].

Update, 1:30 p.m. — We're continuing to restore SSO service as we bring the servers back online. Single sign-on service should be mostly restored. We'll continue to post our progress. 

Box Partial Outage On October 19, 2020 (Resolved)

Box, which includes the UCLA enterprise Box instance, is experiencing a partial outage on October 19, 2020.

10:03 a.m. -- Box has observed a full recovery and will continue to monitor this issue. If experience any other issues, please contact the IT Support Center at (310) 267-HELP (4357) or [email protected]

8:59 a.m. -- We are seeing initial signs of recovery. Users should notice less of an impact at this time, as Box continues to monitor and remediate this issue.

UCLA Campus Network Partial Outage (Resolved)

On 10/15, IT Services received some reports of campus network connectivity issues.

12:14 p.m. -- Network Services has identified the issue and has implemented a workaround. Campus network connections should now be stable. If you experience any additional impact or issues, please contact the the IT Support Center at (310) 267-HELP (4357) or [email protected]

Box Drive and Box Sync Issue on October 9, 2020 (Resolved)

Users may have issues with Box Sync or Box Drive not showing changes made through the Box web interface.

7:08 p.m. -- Box has validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.