Recent News Articles
12:30 p.m. -- The issue regarding accessing OASIS should now be resolved.
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We’re getting reports that some OASIS (Online Access to Student Information and Scheduling) users may be experiencing issues logging in. We're investigating the cause, which seems to be related to the SSL certificate. We’ll update when we learn more.
One of the new enhancements in the latest version of Zoom, version 5.0.0, requires all users to update their desktop client by May 30. I encourage all UCLA users to review Zoom’s summary of the latest updates, as well as UCLA’s latest guidance for using Zoom, and to update your desktop client today.
On Sunday, May 31, 2020, from 6:00 a.m. to 10:00 a.m., UCLA IT Services will be performing maintenance to the authentication servers for off-campus eduroam users. Off-campus eduroam users are those that connect to eduroam at an external institution using their @ucla.edu credentials. A brief service interruption for new authentication attempts to eduroam for off-campus users could be expected during the maintenance window. On-campus eduroam users are not affected during this maintenance.
Users may be experiencing issues connecting to Campus VPN via the L2TP protocol.
3:32 p.m. -- The issue regarding Campus VPN connections via the L2TP protocol should now be resolved.
UCLA IT Services – Network Services will be performing a code upgrade on the Campus Backbone Network (CBN) Border router at Anderson on Sunday, May 17th, 2020, from 7:00 a.m. to 2:00 p.m. No outage is expected as the network traffic will be re-routed to redundant paths.
On May 17, 2020, at 6:00 a.m., IT Services will be performing a code update to the Enterprise Data Warehouse Services (EDWS). The update will reduce downstream sync issues that have been prevalent the last few weeks.
On Tuesday, May 19, 2020, at 6:00 p.m., IT Services will be performing maintenance on Campus Wireless VoIP phones to use the new RADIUS authentication servers. A brief service interruption for new connections on wireless VoIP phones could be expected during the maintenance window. We expect the update to be completed within two hours.
Some users may be having issues sending messages out from lists.ucla.edu mailing lists.
5/14, 1:15 p.m. -- Google support has notified us that the “maximum number of external recipients all groups in [lists.ucla.edu] can send to” has been increased and we should no longer be receiving the bounceback message.
IT Services -- Network Services will be performing a firmware upgrade on Campus L2TP VPN devices on Sunday, May 31, 2020, from 7:00 a.m. to 12:00 p.m. During this maintenance, Campus L2TP VPN users may experience intermittent connectivity and may need to reconnect to the L2TP VPN. This is an effort to stabilize the Campus L2TP VPN devices for providing uninterrupted service. Note that Campus VPN users using the SSL VPN protocol (Cisco AnyConnect) will not be affected.
On Sunday, May 3, from 12 a.m. – 12:15 a.m., IT Services will be performing maintenance on our Duo service (Multi-factor Authentication) to allow the WebAuthN feature to be enabled at a future date. The maintenance window’s expected to last 15 minutes.
On Sunday, May 10, from 12 a.m. to 3 a.m., IT Services will be upgrading software on the Data Center firewall appliances. The upgrade is required to fix a software bug which results in a memory leak. This memory leak caused the firewall appliances to failover on 3/26/20 and resulted in an outage. We'll be upgrading the code on one firewall at a time. No outage is expected as traffic will be rerouted through redundant firewalls. There's a potential brief connection timeout while the traffic is being rerouted.
Users may be experiencing issues connecting to Campus VPN via the L2TP protocol.
4:02 p.m. -- The issue regarding Campus VPN connections via the L2TP protocol should now be resolved.
Users may be experiencing issues connecting to Campus VPN via the SSL protocol.
4:42 p.m. -- The issue regarding Campus VPN connections via the SSL protocol should now be resolved.