Users may be experiencing issues connecting to Campus VPN via the SSL protocol.
4:42 p.m. -- The issue regarding Campus VPN connections via the SSL protocol should now be resolved.
Recent News Articles
On Sunday, April 19, from 7 a.m. to 12 p.m., IT Services will be moving the IT Services VPN (its.ssl.vpn.ucla.edu) and Vendor VPN (vendor.ssl.vpn.ucla.edu) to a pair of new dedicated VPN appliances. The migration is transparent to the end-user, as the ITS and Vendor VPN IP pools and everything else will remain the same.
Switching to online learning can be especially challenging for students who now need to find their own internet sources and devices. These resources can help.
The IAMUCLA support team will be upgrading the Enterprise Directory (LDAP) server software on Friday April 24, 2020, at 11:59 p.m. The upgrade should be finished before 3:00 a.m. on Saturday, April 25.
In response to the rapidly-evolving COVID-19 situation, IT Services remains available to serve the UCLA campus community.
Campus VPN connections via L2TP are experiencing issues
10:33 a.m. -- The issue regarding Campus VPN connections via the L2TP protocol should now be resolved.
Connectivity is back to normal.
Campus VPN connections via IPSec are experiencing issues
12:24 p.m. -- The issue regarding Campus VPN connections via the IPSec protocol should now be resolved.
Some new UCLA users may have issues after logging into UCPath.
10:37 p.m. -- This issue should now be resolved.
On Wednesday, March 4, 2020, from 12:00 a.m. - 6:00 a.m., the IAMUCLA team will be performing maintenance on the Production UCLA Single Sign On (SSO) service. During this time, we will be upgrading Tomcat to version 9. The change will be transparent and there should be no outage to the service.
On Sunday, March 6, 2020 from 6 a.m. to 8 a.m., IT Services will perform a IP routing configuration change in our data center core routers.
To better meet the needs of UCLA students, faculty and staff, IT Services now provides the UCLA community with 24/7 phone support. Just call us anytime at 310-267-HELP (4357), and you’ll be connected with a live technical support associate.
On Tuesday, March 3, 2020 from 6 p.m. to 8 p.m., IT Services will be performing scheduled maintenance on several IT Security systems.
UCLA IT Services -- Network Services will be performing wireless network maintenance on the fourth floor of the Public Affairs Building on Friday, February 21, 2020 from 6 p.m. to 7 p.m. Users on the fourth floor of the Public Affairs Building may experience intermittent wireless connectivity during the maintenance window. We apologize for any inconvenience this might cause.
Several wireless access points on the UCLA campus unexpectedly rebooted today around 230 p.m., which may be causing intermittent connectivity issues. IT Services is investigating the issue. There is no timetable yet for resolution.
A water leak in Royce Hall is causing a partial wireless network outage on the 2nd and 3rd floor of the west wing of Royce Hall. IT Services is aware of the issue and is working towards a resolution. The network is expected to be fully restored tomorrow morning, Wednesday, February 19 at 8 a.m.
The Duo issue regarding Phone Call Delivery is fully resolved and the service is back to normal.
The issue is now resolved. If users are still having issues, please contact the IT Support Center.