An IT Services Round-up

5 Things IT Services Does That You Might Not Know

When you think about the role of UCLA IT Services, you might think: email, wireless, security, and UCLA Logon ID... and you would be right. But, did you know that IT Services offers many other products and services you might not know about? Here’s a round-up of five things IT Services does that we think are pretty cool!

Web Content Management 

Departments no longer have to build and maintain websites on their own. IT Services provides content management services, allowing you to focus on creating great content. Features include:
 
  • Drupal Content Management System: a full-featured and open-source software content management system, offers advanced permissions controls, workflow tools, and flexible layout design options that allow users to create and manage many types of websites.
  • Security: 24x7 monitoring, data redundancy, backup services, and all monthly security patches.
  • UCLA Single Sign-On (SSO): Fully integrated with UCLA Logon ID—no need for maintaining a separate logon account.
  • Advanced editing permissions: Determine who on your team can edit certain content.
  • Workflow: Create a review, approval, and publishing process for content on your website.
  • Responsive design: Sites are optimized for desktop, mobile and tablet viewing.
  • UCLA Theme: Our themes are consistent with UCLA’s branding guidelines.

Web CMS

UCLA Mobile Program

IT Services manages the UCLA Mobile Program in order to provide mobile phone service for faculty and staff. The current customer base includes over 150 campus departments. ITS works directly with carriers to set up service, manage bills, and recharge departments.

  • The services that are offered are for departments that require their staff to carry a mobile device for business needs. 
  • Carriers include AT&T, Sprint, T-Mobile, and Verizon and rates are established by the Western States Contracting Alliance Contracts (WSCA).

UCLA Mobile 

IT Services Training Center

The IT Services Training Center works both internally and with Administration units to develop instructor-led and online training resources, including user manuals, videos and support materials. They work primarily with technical teams to develop software-related training. They also partner with administrative teams that don’t have dedicated trainers or course developers to design solutions that streamline their training process.

With the Training Center consultation and development services, you can:

  • Decide what training types work best for your business objectives
  • Design online courses that streamline instructor-led training/classroom training
  • Produce short videos on products, processes or services
  • Structure and write training documentation for your user guides

IT Security Office

You may already be familiar with many services provided by the IT Security Office -- such as Multi-Factor Authentication, The Phish Bowl, and Incident Response Management, but did you know that the IT Security Office created an Education and Awareness InfoSec Blog for students called The CyberSafe Bruin that includes a library of security awareness training modules? 

Knowledge Bases & FAQs

IT Services has a number of Knowledge Bases to help you find answers you’re looking for as well as how-to articles.

The Bruin OnLine Knowledge Base contains frequently asked questions and information about Bruin OnLine (BOL) services including UCLA Logon ID, Google Apps email and the @ucla.edu email domain, Box, Google Apps, VPN, Multi-Factor Authentication configuration, and antivirus protection.
 
The UCLA Knowledge Base is a crowd-sourced knowledgebase with technical and general info for the UCLA community. 
 
The Client Support Knowledge Base includes FAQs about ServiceNow products and services. 
 
The Enterprise Messaging Knowledge Base contains frequently asked questions, instructions, articles, and tips & tricks for Enterprise Messaging customers, covering Outlook email and calendaring, Outlook Web App, Office 365, Enterprise Vault, and configuration for mobile devices and mail clients. 
related information