Getting Help

Have an issue or problem, but you're not sure where to start? We can help. 

HELP WITH UCLA LOGON

(310) 267-4357 (HELP) or consult@ucla.edu

PHONE HELP

(310) 825-8000 or clientsupport@it.ucla.edu

APPLICATION HELP

(310) 825-8000 or clientsupport@it.ucla.edu

EMAIL HELP

(310) 267-4357 (HELP) or consult@ucla.edu

 

IT Services Client Support

IT Services Client Support is your main point of contact for customer service. Contact us at: (310) 825-8000 or clientsupport@it.ucla.edu.

Contact Client Support


BRUIN ONLINE (BOL)

BOL provides support for UCLA Logon IDs and all BOL-supported software and services.

Phone: (310) 267-HELP
 

Campus Billing Help

The Campus Billing Office is responsible for ensuring the accuracy of the monthly IT Services phone bill and processing vendor-carrier payments. For help with your bills, please contact us at:

Phone: (310) 825-8000
 
 

IAMUCLA

IAMUCLA operates UCLA's Web single sign-on service, enabling access to over 400 UCLA and UC web application and services with one logon ID and password (UCLA Logon ID).

 

Go to IAMUCLA


QDB / COGNOS SUPPORT

Cognos Reports provides efficient, simple-to-use integrated data for enterprise reporting. Find out more about Query DataBase (QDB) / Campus Data Warehouse (CDW) training:

 

Go to CDW Training


TRAINING RESOURCES

IT training resources include user manuals, video classes and training support.

 

Go to Training Resources


Knowledge bases and FAQs

Find answers you’re looking for as well as how-to articles in one of our extensive knowledge bases and FAQ sections.

 

Go to Knowledge Bases & FAQs


Supported Software

UCLA has acquired licenses for many software titles, which are available to staff, faculty and students to download at a reduced price or free of cost. Find both Windows OS and Mac OS software, including antivirus protection and VPN information.

Bruin OnLine software is provided to access BOL services on Windows and Macintosh computers. Software titles are either free or licensed for use by eligible members of the UCLA community for use on University owned computers or home computers used to conduct business on the UCLA network.

BOL Software Downloads

UCLA Software Central serves the UCLA community by negotiating, acquiring, implementing, distributing, managing and supporting campus-wide agreements for the software products and services commonly used in support of UCLA's teaching, research and public service missions.

Software Central Product List

 


 

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