Academic Technology
Academic Technology sets the strategy for a portfolio of enterprise-wide products and platforms enabling the activities of academic stakeholders across the university.
Administration
Administration supports the IT Services unit by providing administrative and operational support, HR and workforce development, departmental policy development, procurement, and campus billing service.
Application Services
Application Services manages the development and support of enterprise applications through the entire software development lifecycle.
Business Information Technology
In partnership with and in support of administrative stakeholders, the Business Information Technology team designs, develops, configures, enhances, optimizes, and maintains products and platforms that enable UCLA’s business functions (e.g., Budget & Financial Management, Student Information, Faculty Information, Business Information, Human Resource Information, Customer Relationship Management).
Chief Data and Artificial Intelligence Officer
The Data and Artificial Intelligence team will be responsible for discovering opportunities to leverage advanced data, analytics, and artificial intelligence opportunities across the campus community, collaborating and enabling the organization to pursue innovations in data and AI, and advancing the university’s capabilities through internal and external partnerships.
Customer Success
Customer Success proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Acts as the “front door” for ITS providing tiered support to handle the majority of common IT user needs including software, endpoint, and access inquiries.
Customer Engagement
Customer Engagement manages technical support and relationships with the UCLA community, supporting the effective delivery and use of IT services.
Digital Foundry
The Digital Foundry sets the strategy to accelerate the adoption of industry-leading practices across technology modernization domains, supporting a portfolio of enterprise-wide products and platforms that enable the activities of academic and administrative stakeholders across the university. The Digital Foundry team focused on three main pillars:
Digital Spaces
The Digital Spaces department manages physical and virtual classrooms, specialized learning environments, and other learning environments (e.g., conference spaces). Oversees that they are suitably equipped and functional to meet the needs of the educational experience. Oversees the installation and long-term management of displays technologies (e.g., screens) across campus.
Enterprise Data and Analytics
Enterprise Data & Analytics leads campus-wide enterprise data and analytics including data governance, architecture, data and application integration, database administration, and business intelligence such as reporting and analytics.
Enterprise Data Services
Enterprise Data Services meets the enterprise data needs of campus decision makers and analysts for reporting and data analysis.
Enterprise Technology Services
Enterprise Technology Services provides institutional technology services including the campus network, communications systems, data center, computing platforms, storage, and ancillary support systems.
Finance & Budget
Budget & Finance is responsible for the department’s financial operations including budget development and management, financial planning and forecasting, report development, and application of financial policies.
Information Security
The UCLA Information Security Office enables UCLA’s goals by providing leadership assuring the confidentiality, integrity, and availability of its information resources. The Information Security Office enables efficient incident response planning and notification procedures.
Infrastructure Services
Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure Services strives to optimize performance increasing storage, elevating the network, and reducing downtown.
Strategy, Planning, & Operations
Strategy, Planning, and Operations leads and manages a large and complex portfolio of IT projects and programs while establishing partnerships and stakeholder engagement efforts with students, faculty, staff, and external partners on behalf of the IT organization.
Technology Operations
The Technical Operations team oversees the design, development, implementation, maintenance, enhancement, and operations of IT platforms, systems, and applications in service of administrative units.