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The IT Services Training Center offers instructor-led and web-based training along with quick reference and user guides for our products and services.

Training is typically scheduled to coincide with product installations or upgrades and new system rollouts and is highly customized based on the customer’s needs.

  • Electronic Business Set (EBS)
  • Norstar
  • Voice over Internet Protocol (VoIP)
  • Voicemail
  • Automated Attendant (AA)
  • Automatic Call Distribution (ACD)
  • Uniform Call Distribution (UCD)

Phone and Voice Products and Services (VoIP, EBS, Norstar, Voicemail, etc.)

Quick Reference and User Guides


Enterprise Messaging Training Resources (Office 365, Outlook, Enterprise Vault, Barracuda, and Lync)

Enterprise Messaging Training


For additional information or inquiries, please email the Training Center at training@it.ucla.edu.

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