IT Support Center

IT Support Portal features video

Learn about the IT Support Portal features in our new video

In our personal lives, we shop for services, purchase products and search for answers to our questions online — we find what we need within seconds. Why should this be any different in our academic or professional lives? The IT Support Portal gives you the power to find answers on-demand, saving you time, energy and effort for the things you do best — be it education, research, or service.

In the portal, you can:

IT Services Is Here to Help

In response to the rapidly-evolving COVID-19 situation, IT Services remains available to serve the UCLA campus community.

Dear Colleagues —

In response to the rapidly-evolving COVID-19 situation, IT Services remains available to serve the UCLA campus community.

We’re providing support for staff and faculty to work remotely in several specific ways:

24/7 Help: Now Available From the IT Support Center

IT Services now provides the UCLA community with 24/7 phone support.

To better meet the needs of UCLA students, faculty and staff, IT Services now provides the UCLA community with 24/7 phone support. Just call us anytime at 310-267-HELP (4357), and you’ll be connected with a live technical support associate. 

Here’s what we can help with after-hours (5 p.m. – 8 a.m.):

Announcing the IT Support Center

IT Services is pleased to announce the IT Support Center, an simple way for the UCLA community to get help from ITS.

IT Services is pleased to announce the IT Support Center, which focuses the efforts of support teams within ITS to present a common, easy-to-use interface for the UCLA community to get help from ITS. Our new "front door" is the portal site, available at https://ucla.service-now.com/support.

Five Ways the IT Support Center Can Help

The top five ways Client Support most frequently provides help to our campus customers.

If you've ever had a question about ordering our products and services, you might have been faced with the question of whom to call and where to go to for support. To help expedite this process, campus faculty and staff can turn to the IT Support Center, the single point of contact for our products and services. Here are the top five ways the IT Support Center most frequently provides help to our campus customers.

BOL Services for Students, Staff, and Faculty

Find out about all the services BOL offers.

Welcome back, Bruins! Bruin OnLine is available to all active UCLA students, staff, and faculty to support campus-wide online services. These services include:

IT Services Fall Customer Forum

IT Services Talks Web, Networking, and Security at Its Fall Customer Forum


More than 150 UCLA IT decision-makers attended the IT Services Fall Customer Forum on Wednesday, November 4th. Senior managers discussed a variety of campus- and UC-wide IT initiatives, including

How to Update Your Browser

Are you running a modern browser? Running your computer browser’s most up-to-date version is important for security protection as well as maintaining optimal website performance. Most browsers can be set to run updates automatically.

Updating Internet Explorer

Internet Explorer is updated through Microsoft’s Window update feature. If you’re regularly installing these updates, you should be running the latest version of IE. To verify the version of IE you are using or to manually install an update: