Phone and Voicemail Guides

For additional information or inquiries, please email the Training Center at training@it.ucla.edu.

- Voicemail Quick Reference (3MB PDF)
- Voicemail Quick Reference - Ronald Reagan Medical Center (2.8 MB PDF)
- Voicemail User Guide (1.7 MB PDF)
- Voicemail FAQs

For Ronald Reagan Medical Center VoIP, please contact the Information Services and Solutions Help Desk at 4-HELP (44357) or emailvoiphelp@mednet.ucla.edu.
- YouTube Playlist: VoIP Custom User Preferences

Cisco IP Phone 8800 Series
- VoIP Quick Reference (for 8800 Series Phones)
- VoIP Online Tutorial (for 8800 Series Phones)

Cisco IP Phone 7800 Series
- VoIP Quick Reference (for 7900 Series Phones)
- VoIP Online Tutorial (for 7800 Series Phones)
- VoIP User Guide
- VoIP Wireless Handset User Guide (2.2 MB PDF)

- EBS Quick Reference (2.7 MB PDF)
- EBS User Guide (1.8 MB PDF)

- Norstar Quick Reference (2.4 MB PDF)
- Norstar User Guide (1.9 MB PDF)

- AA Greeting Quick Reference (643K PDF)
- AA Report Quick Reference (1.2 MB PDF)

- ACD Quick Reference (2 MB PDF)
- ACD Agent User Guide (857K PDF)
- ACD Supervisor User Guide (1.6 MB PDF)
- ACD Management Information System (MIS) User Guide (24 MB PDF)

- UCD Quick Reference (1.8 MB PDF)
- UCD Member User Guide (.5 MB PDF)
- UCD Supervisor User Guide (.8 MB PDF)