General Billing FAQs

Read frequently asked general billing questions, and find the help you need.

  1. How can I contact IT Services Billing Services? 
  2. What are the important monthly billing dates? 
  3. What do the location explanations mean on the Web-based bill? 
  4. Is it possible to bill multiple FAUs for one telephone line/service? 
  5. How can I set up a sundry debtor account? 
  6. How can I avoid authorization code fraud? 
  7. How can I avoid unnecessary call usage charges? 

How can I contact IT Services Billing Services? 

Via email at billing@it.ucla.edu or phone Client Support Services at (310) 825-8000.

What are the important monthly billing dates?

  • 18th: In general, FAU change and name change requests received by IT Services Billing Services on or before this date will be processed for the current IT Services monthly billing statement.
  • 21st of previous month to 20th of current month: Call usage period. Calls placed during this period appear on the current IT Services monthly billing statement.
  • 6thworking day of the month: Web-based bills will be available by this date.
  • First working day of the month: UCLA invoices are sent to sundry debtor customers.

What do the location explanations mean on the Web-based bill?

  • Campus Locations (Detailed Version):
    Ex. CAMPUS SERVICES BLDG. I/FL-02/R-428/W-WEST
    (Building Name\Floor\Room\Cube/Bed/Wall)
  • Off-Site Locations (Detailed Version):
    Ex. 10940 WILSHIRE BLVD\FL-19\SUITE-10
    (Building Name\Floor\Room or Suite #)
  • Campus Locations (Basic Version):
    Ex. CAMPUS SERVICES BLDG. I/R-428
    (Building Name\Room)
  • Off-Site Locations (Basic Version):
    Ex. 10940 WILSHIRE BLVD\FL-19\SUITE-10
    (Building Name\Room)

Is it possible to bill multiple FAUs for one telephone line/service?

Yes. This capability is available for one time and monthly recurring charges only, excluding call usage charges. Complete an FAU change order via IT Services Web center or contact IT Services Client Support at (310) 825-8000.

How can I set up a sundry debtor account?

Contact IT Services Client Support Services at (310) 825-8000 IT Services Billing Services at billing@it.ucla.edu in order to request the new service. IT Services will field your request and instruct you to submit a brief statement on company letterhead including:

  1. Indication of acceptance of financial responsibility for communications charges
  2. Legitimate billing address
  3. Business contact information (name, address, phone, email, fax, etc.)

Upon receipt of this information, your new account will be assigned a University Identification Number (UID) that will be used for billing purposes once the new service has been installed.

How can I avoid authorization code fraud?

Departments are responsible for managing their own telecommunications and controlling abuse as described in UCLA Policy 350. It is the individual responsibility of authorization code subscribers to ensure that the security of their code is not breached. Use of authorization codes represent an extension of credit. Authorization code subscribers agree to pay for all charges. Charges are billed to the subscriber's name under a departmental FAU.

Refer to the following tips to prevent authorization code:

  • Authorization codes are not transferable. Do not share your code with anyone.
  • Never leave your authorization code unprotected (in plain sight).
  • Memorize your authorization codes and PINs; never keep them in your wallet, purse, or electronic organizer, etc.
  • When using your authorization code in a public place, shield your card and the keypad from view.
  • Do not indicate codes or PINs when canceling authorization codes. Do not mail authorization codes when submitting cancellation requests. Destroy them immediately!
  • Do not program authorization codes on speed dial buttons. If you do decide to program your 10-digit authorization code on a speed dial button, do not identify where it is located.
  • Review your Web-based bill on a monthly basis and inform IT Services Billing immediately if you detect unauthorized calls.
  • If you suspect your authorization code has been lost, stolen, or otherwise compromised, report this immediately to Client Support Services at (310) 825-8000 or Contact Campus Billing; billing@it.ucla.edu.

How can I avoid unnecessary call usage charges?

Hanging Up Properly:

When you get a busy signal, or the called party doesn't answer, or you have completed your call, hang up for at least five seconds prior to attempting your next call. This will ensure a complete disconnect from the previous call and prevent double billing.

Dial-up Modem Log Off:

When ending a dial-up modem session, a successful log-off message does not always mean that the telephone connection has been broken. Verify that your telephone connection has been disconnected by listening for a dial tone on the line. Refer to your communications software documentation for proper ways to break a telephone connection.

Dialing 8 + 0 + 0:

When dialing 8 + 0 + 0 to place a collect, credit card, or third number billing call, you must pause briefly when dialing the 0 + 0 digits. Failure to do so will cause the switching equipment to misinterpret the call and bill a second charge to your campus extension.

Flash:

When you flash using the switchhook (pressing the button for 1-2 seconds), you are activating line features and not disconnecting a call. So remember, do not flash unnecessarily.

IT Services Billing Services
Email: billing@it.ucla.edu
Client Support Services Phone: (310) 825-8000