Managing the flow of incoming calls without the intervention of a live operator
Accepts and routes incoming calls to fixed group of agents
Backboned connections offer high-performance access to UCLA computing resources, the Internet and Internet2.
Domain Name Services (DNS) allows online resources to be accessed via friendly URLs such as www.ucla.edu.
IT Services offers network time services to campus via the Network Time Protocol (NTP).
Offering a wide range of business telephone services
Evenly distributing incoming calls
Personal voice mailbox access 24 hours a day, 7 days a week from any touchtone telephone in the world