Departments

Auto Attendant

Managing the flow of incoming calls without the intervention of a live operator

Automatic Call Distribution (ACD)

Accepts and routes incoming calls to fixed group of agents

Backbone Network Connectivity

Upgrade your network with a connection to the campus backbone, for high-performance access to UCLA computing resources, the Internet and Internet2.

Box

Unlimited, secure online document storage and collaboration for everyone.

Cable TV System

Supplying cable television within a closed-system campus environment

Consulting Services

Educating and empowering faculty and staff in understanding, preventing and responding to cyber risks

Database Architecture & Engineering (DBAE)

IT Services offers database administration and support for Microsoft SQL Server, MySQL, Oracle and DB2 on the Mainframe.

Domain Name System

Domain Name Services (DNS) allows online resources to be accessed via friendly URLs such as www.ucla.edu.

Encryption

Protecting the endpoints, email, hard disks, folders, and/or individual files

Enterprise Data Warehouse (QDB)

The Enterprise Data Warehouse (EDW) is a central repository of institutional data for reporting and analytics.

Host Vulnerability Scanning

Providing automatic host auditing and vulnerability management across the campus

Mail Relaying & Routing (SMTP)

SMTP is a secure, quick and effective means of transmitting email.

Managed Network Services

Managed Network Services provides all the resources to run your departmental network.

Multi-Factor Authentication (MFA)

Adding an additional layer of security

Network Time

​IT Services offers network time services to campus via the Network Time Protocol (NTP).

PatchLink and Content Wizard by HEAT Software

Identify and patch vulnerabilities across your organization.

Penetration Testing

Finding vulnerabilities an attacker could exploit

Phone Services

Offering a wide range of business telephone services

Security Training and Awareness

Security presentations and general security training for campus units and departments

Uniform Call Distribution (UCD)

Evenly distributing incoming calls

Voicemail Service

Personal voice mailbox access 24 hours a day, 7 days a week from any touchtone telephone in the world

Web Application Scanning

Evaluation of IT Infrastructure by safely trying to exploit vulnerabilities

Web CMS

Find tools and services for publishing and managing online content.

Web Single Sign-On (Shibboleth)

Access Streamlined, Simplified