Updated On August 13, 2019 - 8:22am – 1 min

VPN login issues: Resolved

Update, 9:25 a.m. —This issue has been resolved, and logging in via the VPN is now working as intended. The root cause was a missing group-membership in the Enterprise Directory run by IAMUCLA, that caused ITS staff to be missing 
an entitlement attribute that identified them as being eligible to use the ITS VPN. We apologize for any inconvenience this may have caused.

If you’re still experiencing issues with this service, please contact Client Support at (310) 825-8000 or [email protected].

 

Update, 8:31 a.m. — The issue is limited to the IT Services VPN; the campus VPN is functioning normally. 

 

We’re getting reports that some users may be experiencing issues logging in via the campus VPN. We’ll update when we learn more.

For more details or help, please contact IT Services Client Support at (310) 825-8000 or [email protected].