Need help transitioning to online platforms? Call us at (310) 267-HELP (4357) or email [email protected].

Updated On December 9, 2019 - 7:39am – 5 mins

Scheduled maintenance for campus data center, Dec.14–15, 2019

Update: 12/15/19, 10:28 a.m. — The Network Services team has successfully migrated the ITS firewall context from the legacy firewall to the new infrastructure. Validation testing has been completed by all the testers for critical systems. The remaining failover component will be planned as the next stage in 2020. If you encounter any issues, please contact the IT Support Center at (310) 267-HELP (4357) or [email protected].  We appreciate your patience and apologize for any inconvenience.

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Update: 12/15/19, 10:02 a.m. — The implementation of the IT Services Firewall Context migration is proceeding according to plan. We are continuing to investigate issues found during validation testing, and working to fix them.

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Update: 12/15/19, 8:01 a.m. — The implementation of the IT Services Firewall Context migration is proceeding according to plan. We are continuing to investigate issues found during validation testing, and working to fix them.

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Update: 12/15/19, 7:10 a.m. — We are investigating issues found during validation testing, and working to fix them. We will provide more information as it becomes available. 

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Update: 12/15/19, 6:00 a.m. — The implementation of the IT Services Firewall Context migration is proceeding according to plan. Validation testing continues. 

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Update: 12/15/19, 4:54 a.m. — Phase 4 of the network migration is successful, and validation testing has begun. 

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Update: 12/15/19, 3:17 a.m. — Phase 3 of the network migration is successful and the Network team is beginning Phase 4 (FINAL).

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Update: 12/15/19, 2:26 a.m. — Phase 2 of the network migration is successful and the Network team is still troubleshooting with the vendor's TAC engineer for Phase 3.

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Update: 12/15/19, 2:10 a.m. — The implementation of the IT Services Firewall Context migration is proceeding according to plan. We have not encountered any major issues.

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Update: 12/15/19, 1:52 a.m. — The network team is currently working on Phase 2 and Phase 3, but issues have been encountered. The vendors' TAC engineers have been engaged and are actively troubleshooting. We will provide more information as it becomes available. 

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Update: 12/15/19, 12:05 a.m. — The implementation of the IT Services Firewall Context migration is proceeding according to plan. We have not encountered any major issues.

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Update: 12/14/19: 10:38 p.m. — Phase 1 of the network migration is successful and the Network team is beginning Phase 2.

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Update: 12/14/19, 9:45 p.m. — The Network Services team will begin the implementation of IT Services Firewall Context migration in approximately 15 minutes.  Please complete any transactions and save your work.  We will provide periodic updates regarding the status of the implementation.  You will be notified once all activities are completed.  We apologize for any inconvenience this may cause.

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Update: 12/14/19, 9 p.m. —  In approximately one hour, Network Services team will begin migrating the IT Services firewall context, as part of our upgrade to new firewall hardware.

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On Saturday, Dec. 14, at 10 p.m., the Network Services team will begin migrating the data center firewall context, as part of our upgrade to new firewall hardware.

During this time, ALL services and systems hosted in the campus data center will be intermittently available. This includes access to applications such as Payroll, CCLE, DACSS, MyUCLA, BruinBuy, OPUS, BruinCard, as well as email servers. If you have questions about whether a particular application will be affected, please contact the IT Support Center.

Externally-hosted applications that require a UCLA logon — e.g., Box, Duo, and Google Apps — will be available, as Shibboleth service will failover to UC Berkeley during the maintenance window.

We anticipate the maintenance window will last until noon on Sunday, Dec. 15.

For more details or help, please contact the IT Support Center at (310) 267-HELP (4357) or [email protected].

 

Michael Van Norman
Interim AVC/CIO Administrative Technology