Updated On May 15, 2018 - 10:53am – 5 minute read

MFA Passcodes: What to Do When You Lose, Break, or Forget Your Phone

How to generate 10 one-time MFA passcodes for emergency use

For most Bruins, phones are our device of choice for UCLA's MFA (Multi-Factor Authentication) program -- a security enhancement that adds critical protection for our sign-on credentials and requires an additional form of verification when using UCLA Logon.

But what happens when you lose, break, or forget your phone? 

UCLA has you covered. Before you find yourself unexpectedly without your phone, take 5 minutes to generate passcodes.

3 steps to be prepared:

  1. Follow these instructions on how to generate 10 one-time use passcodes with MFA.
  2. Once you've generated the 10 passcodes, print or write them down on a piece of paper and store them in a safe place (other than your phone) such as your wallet or backpack. In the event that something happens to your phone, you'll be able to use these passcodes to log into your account. The passcodes do not expire, but each passcode can only be used once.
  3. Set up additional devices with MFA on your account so you'll have backup. 

WHAT IF I ALREADY LOST OR BROKE MY PHONE BEFORE I COULD GENERATE THE PASSCODES? 

  • If you’ve already lost or broken your phone before generating these passcodes and you don’t have any other devices set up on your account, please contact the Bruin OnLine Help Desk for assistance.