Five Ways Client Support Can Help
If you've ever had a question about ordering our products and services, you might have been faced with the question of whom to call and where to go to for support. To help expedite this process, campus faculty and staff can turn to IT Services Client Support, the single point of contact for our products and services. Here are the top five ways Client Support most frequently provides help to our campus customers.
1: Login and Application Access Issues
Forgot your password? Need to get a UCLA Logon ID? If you need to reset your password or create a UCLA Logon ID, we can help.
Create a UCLA Logon
If you don’t have a UCLA Logon ID, you can create one at the UCLA Identity and Accounts Manager site.
Reset your UCLA Logon password
You can reset your UCLA Logon ID password at the UCLA Identity and Accounts Manager site. You can also lookup your UCLA Logon, if you’ve forgotten it.
- Local logon IDs (computer, network): Your local logon IDs are typically set up by your department’s IT department. You will use these credentials to access your computer, your local network, and local applications.
- OASIS: The OASIS Logon ID provides access to the IT Services mainframe, including OASIS, FTP, FOCUS, and TSO. Read more about OASIS Logon ID.
- QDB: The QDB Logon ID is used to access the Enterprise Data Warehouse for administrative queries and reporting. Read more about QDB Logon ID.
Access to certain Web-based applications needs approval from your Departmental Security Administrator (DSA). If this is the case, we’ll let you know the steps you need to take to get access.
Still need help?
If you are not sure which ID you are having an issue with, please contact us at (310) 825-8000, option 2, or firstname.lastname@example.org.
2: Questions about Ordering Phones, Services, or your Bill
If you need to order a phone, please visit our Web Center. The IT Services Web Center enables customers to order IT Services products and services, schedule audio conferences, request changes to billing, such as FAU and bill name changes, and order directories and white page listings.
If you’re not sure what type of phone or service would be best, please give us a call at (310) 825-8000, option 3, or email us at email@example.com. One of our customer support specialists will work with you to find a solution that meets your needs.
If you have a question about your bill, or need help accessing the Web Center, please read our Web Center Help Guide for more information. Or you can always call us at (310) 825-8000, option 4, or email us at firstname.lastname@example.org.
3: Voicemail Access and Wavmail
If you need to reset your voicemail password, or your voicemail account needs to be set up, please give us a call at (310) 825-8000, option 3, or email us at email@example.com.
Learn more about how to use voicemail with our convenient user guides and quick reference cards.
We also offer Wavmail, a service to have your voicemail delivered directly to your email inbox as a .wav audio attachment. If you’d like to enable Wavmail on your account, and you do not have a Mednet email address or work in the UCLA Health System, please send your request to firstname.lastname@example.org, and note your telephone extension number and the email address where you want to receive your voicemail messages.
4: General Questions
Do you have a question about UCLA in general, but you’re not sure where to go for help or who the right person is to ask? Start here. Client Support answers questions from students, prospective students, parents, and the campus community at large. If we can’t answer it ourselves, we can put you in touch with the people who can.
Give us a call at (310) 825-8000, option 5, or email us at email@example.com.
5: Physical Phone Repairs
If your phone isn’t working, the jack is broken, there’s no dial tone, or any other physical issue with a phone, let us know, and we’ll send someone out to repair it as soon as possible. For the fastest response, please call Client Support at (310) 825-8000, option 1, and provide us with the following information: your department, your location/building, the make and model of your telephone, the extension number, and the intercom number.
Option 2: Report issues with IT Services managed applications or login issues
Option 3: Questions about our products or services
Option 4: Inquiries regarding IT Services Web Bill
Option 5: All other issues
(Please choose option 1 or 2 for reporting after-hours service issues.)
Check out the Client Support webpage for more information on frequently asked questions and how we can provide assistance.