Updated On April 12, 2019 - 11:02am – 3 mins

Confluence (aka Spaces) Outage: Resolved

Update, 4/15/19, 10:20 a.m. — We've now expanded access to Confluence to allow users from other UC campuses to log in. If you're from another UC campus and are still experiencing issues logging in, please contact Client Support at (310) 825-8000 or [email protected] to open a ticket, and we'll work to get you access. 

 

Update, 4/14/19, 2 a.m.—This issue has been resolved. The root cause of the outage was determined to be the result of a cyber attack targeting vulnerable Confluence systems. The IT Security office worked with the System Operations team to quickly respond to and remediate the server. To minimize the risk of future attacks, the system will be restricted to UCLA IP space only. External users are advised to connect to campus via VPN in order to access this server.

Confluence/Spaces has been restored from a backup and is now back to normal operation. Any files created after the backup may need to be recreated. We apologize for any inconvenience this may have caused.

If you’re still experiencing issues with this service, please contact Client Support at (310) 825-8000 or [email protected].

 

Update, 2 p.m. — We are aware there’s currently a Confluence/Spaces issue affecting some of our users. Users are unable to log into Confluence via Spaces. We’ve identified the issue, and are working to resolve the issue as soon as possible. Thanks for your patience.

If you would like more details, please contact us at (310) 825-8000 or [email protected]

 

We’re getting reports that some Confluence users may be experiencing issues logging in. We’ll update when we learn more.

For more details or help, please contact IT Services Client Support at (310) 825-8000 or [email protected].