Updated On November 13, 2018 - 8:52am – 1 min

Campus-wide email issue: resolved

Update 1  p.m. — Access to email should be stable now. CENIC’s still reviewing the cause of this morning’s Microsoft disruption. We'll post any updates here. Thanks for your patience!

Update 10:41 a.m. — CENIC reports that they’ve identified and resolved the issue. Service should be restored shortly. 

Update 10:27 a.m. — Some users are reporting restored access.  We’re still working with CENIC to resolve the issue, and will keep you updated. 

Update 9:54 a.m. — Latest update from CENIC: We have received a number of reports with connectivity issues to Microsoft related services. CENIC is unable to identify issues on our network, and attempting to escalate to Microsoft. We will provide updates as they become available.

As a workaround, we suggest using a mobile device connected to LTE to check your mail. 

Update 9:18 a.m. — We’ve received a number of inquiries regarding difficulty reaching portal.office.com and office.com among other Office 365 resources.  Our NOC has investigated and found no local network issues, and has had the EM group confirm that they also see no local issues.  Upon reaching out to CENIC, (the network provider for all UC campuses and a majority of K-20 and State Library locations) they have indicated they are working to resolve an issue with Microsoft which is currently impacting all of Northern and Southern California.  No estimated time of resolution is currently available. We'll keep you posted as we know more. 

8:47 a.m. — We’re experiencing a campus-wide email issue, preventing campus networked users from accessing email. Off-campus connections are working. We're working with Microsoft and Network Services to resolve it. For more information, please contact us at (310) 825-8000 or clientsupport@it.ucla.edu.