A Unit of IT Operations

Service Fulfillment

Our Cabling Services project managers are responsible for coordinating and managing voice, data, cable TV and fiber optic cabling installations projects throughout the UCLA campus as well as offsite University locations. Cabling Services estimators provide cabling project estimates and technical support to the project managers.

The Contact Center is responsible for application design of voice call processing contact centers, including Auto Attendant (AA), Automatic Call Distribution (ACD) and Uniform Call Distribution (UCD).

Service Provisioning is responsible for provisioning voice communications service and fiber optic circuit requests.