A Unit of Customer Support Services

Bruin OnLine (BOL) Customer Support

Bruin OnLine (BOL) Customer Support provides first-level support for a suite of services that includes UCLA Logon, email, Google Apps for UCLA, Box, personal Web hosting, campus VPN, campus proxy, campus wireless, software (including antivirus, FTP, VPN, etc.), mailing lists and walk-in consulting. The help desk is also responsible for tier-2 Enterprise Messaging (EM) phone and email support for the campus’ Exchange and Office 365 email and calendaring system.

  • UCLA Logon
  • E-mail*
  • Google Apps for UCLA
  • Box
  • Personal Web-Hosting
  • VPN
  • Proxy
  • Wireless Networking
  • Bruin OnLine Supported Software
  • Mailing Lists
  • Walk-in Consulting
  • Tier-2 Enterprise Messaging and Office 365 Support*

* EM customers are encouraged to contact their local IT departments with any issues before contacting Enterprise Messaging Customer Support.

  • Mailing List Replacement Project
  • Multi-Factor Authentication
  • PPTP Retirement Project
  • IT Services / Bruin OnLine Website Replacement Project
  • Internal Bruin OnLine Tools Replacement
  • UCLA Logon ID
  • ServiceNow / Chat Integration
  • ServiceNow / Bomgar Integration