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How do I reactivate a device?

If you have replaced your smartphone or tablet but are keeping your original phone number, you will have to Reactivate Duo Mobile on the new device by following these instructions:

    1. Select the Smartphone or Tablet that you will reactivate Duo Mobile on.

      Select Device to Reactivate
    2. Click on the [REACTIVATE DUO MOBILE APP] button.

      Click on Reactivate Button
    3. At the following QR Code window:

      QR Code
      1. Open the Duo Mobile application on your device.

        Duo App Icon
      2. Click on the [+] button at the top-right of the screen.

        Press [+] button
      3. Using your device's Duo Mobile application, scan the QR Code found on your web browser's window.

        Scan QR Code
      4. The UCLA Logon Multi-Factor Authentication service has now been added to your new device's Duo Mobile application.

        Successfully added the device