Bruin OnLine Student Consultant Positions

The Bruin OnLine Consulting team employs student consultants that have an interest in Internet technologies and are able to explain and troubleshoot problems and concepts related to Bruin OnLine services. The student consultant provides primary support for walk-in, email, and telephone customers at the Bruin Online (BOL) Customer Support Desk.

Positions provide a competitive hourly rate, with advancement possibilities based on performance and experience. You may be required to work up some evening and/or weekend shifts (see the BOL homepage for Help Desk hours.) All BOL student consultants are required to work a minimum of 12 hours a week.

At a minimum, you must have:

  • At least 3 quarters remaining until graduation.
  • Knowledge of Internet related protocols (POP3, IMAP, SMTP, FTP, HTTP, etc.) and the ability to explain these terms in plain English.
  • Ability to identify, explain, and resolve problems with both Windows and Macintosh operating systems, as well as with BOL supported software and services, such as email client software, proxy server configuration, etc.
  • Demonstrated excellent interpersonal skills, including ability to work collaboratively and to communicate clearly, over the telephone and in person with faculty, staff, and students.

Interested in applying for a position? Please fill out our job application (PDF form) and drop it off or mail it to:

BOL Help Desk
UCLA
Kerckhoff, Suite 124
Box 957216
Los Angeles, CA 90095-7216

If you have a resume, or additional details you would like us to know about you, please include it with your job application or email them to consult@ucla.edu.

Continued employment is contingent upon completion of a successful background investigation.