General

Microsoft Consolidated Campus Agreement (MCCA) Purchases due Mon Sept 20, 2021

UC's MCCA agreement includes the ability to make additional mid-term purchases with a minimum order volume. Orders for the  MCCA quarterly purchase are due by Monday, September 20, 2021. If your department needs to acquire new/or additional licenses under the MCCA at this time, please complete an ONLINE ORDER no later than Monday, September 20, 2021 by visiting the Software Central Store and signing in with your UCLA ID to place the order. Fulfillment by SHI will take place on October 1, 2021.

ITS Support and Services During the Campus Closure 2020-2021

Saturday, December 19, 2020 through Sunday, January 3, 2021

IT Services offices will be closed, but services and systems will be operating.

The IT Support Center will have staff available to provide technical support during the following operating hours:

  • December 21-23, 7am-4pm
  • December 28-30, 7am-4pm

Support is available 24/7 by calling the IT Services Support Center at 267-HELP (4357).

Emails sent to [email protected] will be handled by staff during operating hours.

Want to boost your role in the fight against COVID-19? Join CA COVID Notify!

UCLA is piloting CA COVID Notify, a new exposure notification system.

Hello, everyone:

As you may (or may not!) have heard, UCLA is piloting CA COVID Notify, a new exposure notification system from Google and Apple that can quickly notify you if you have likely been exposed to COVID-19 so you seek medical attention sooner and reduce risk of exposing your friends, family and the Bruin community. 

IT Support Portal features video

Learn about the IT Support Portal features in our new video

In our personal lives, we shop for services, purchase products and search for answers to our questions online — we find what we need within seconds. Why should this be any different in our academic or professional lives? The IT Support Portal gives you the power to find answers on-demand, saving you time, energy and effort for the things you do best — be it education, research, or service.

In the portal, you can:

UCLA IT Assessment Kicks Off – August 2020

A university-wide IT assessment was launched in mid-August to review, assess, and evaluate the current information technology environment.

A university-wide IT assessment was launched in mid-August to review, assess, and evaluate the current information technology environment and provide recommendations as well as a roadmap for improving and aligning IT capabilities to meet the strategic needs of its students, faculty, researchers, and staff. 

Chilled Water Cooling Closures for Some Campus Buildings

Facilities is closing the chilled water supply to some campus buildings until the end of August.

From 2 p.m. Wed., August 19, until 11 p.m. Sunday, Aug. 30, 2020, Facilities Management is closing the chilled water supply to some campus buildings, and is strongly encouraging faculty and staff in those buildings to telecommute. 

The notice from Facilities Management follows:

Facilities Management Outages
Chilled Water Cooling

API Developer Portal Release

IT Services is pleased to announce the launch of phase one of its new API Developer Portal.

IT Services is pleased to announce the launch of phase one of its new API Developer Portal.

The API Developer Portal is a key component of the UCLA API Management Platform —  it's the “face” of the UCLA API program and is the central hub for discovering campus APIs across many disciplines. 

IT Services Is Here to Help

In response to the rapidly-evolving COVID-19 situation, IT Services remains available to serve the UCLA campus community.

Dear Colleagues —

In response to the rapidly-evolving COVID-19 situation, IT Services remains available to serve the UCLA campus community.

We’re providing support for staff and faculty to work remotely in several specific ways:

24/7 Help: Now Available From the IT Support Center

IT Services now provides the UCLA community with 24/7 phone support.

To better meet the needs of UCLA students, faculty and staff, IT Services now provides the UCLA community with 24/7 phone support. Just call us anytime at 310-267-HELP (4357), and you’ll be connected with a live technical support associate. 

Here’s what we can help with after-hours (5 p.m. – 8 a.m.):

Administrative Systems & Services During the Campus Closure 2019-20

From Dec 21, 2019 - Jan 1 2020, our office hours and systems hours of availability will be modified because of the university closure.

From Saturday, December 21, 2019 through Wednesday, January 1, 2020, all services and systems will be operating and emergency production support will be available as normal unless noted below.

The Campus Data Center will be staffed 24/7, and support staff will be available to assist if there are critical needs. While IT Services offices will be closed, technical staff will be on-call and available to resolve emergency and critical issues.